It's very important when selling items via ecommerce to draft a very complete product description. When Justin Giunta, 2008 Ecco Domani's Fashion Foundation best accessories designer, was Target's featured jewelry designer, any less than positive Guest ratings on the Target web site were due to the fact that the purchaser was surprised by how oversized the jewelry is. This is due to the fact the jewelry was not shown on a human model and the Target item description gave inadequate size descriptions.

I see the same thing happening for the Rachel Roy and Estelle limited collection line of jewelry that became available this month. With the exception of giving the length of the necklace, there is really no other size identifying information.

It is expensive and time consuming to process customer returns. If selling via ecommerce, it's important to always take the time to write a complete product description so your customers know exactly what they're getting before it's shipped.

• Wondering how to write a good policy page for your ecommerce web site? Check out my article, Letting Your Online Customers Know How You Do Business.

• Interested in viewing the Rachel Roy and Estelle collaboration? Visit the Rachel Roy web site.

Most in the trade have probably heard of Arrowmont School of Arts and Crafts even if you haven't had the occasion to take a class there. Located in Gatlinburg, TN since 1912, there has been quite a controversy brewing over the fact the Pi Beta Phi Fraternity doesn't appear to be willing to maintain the $1/year lease term with Arrowmont past 2012.

I kinda-sorta attended one class at Arrowmont (more about that later) and was very impressed with the entire facility. It was very well-appointed equipment-wise and quite beautiful once you got off the main Gaitlinburg drag which is a tourist mecca. I have their 2010 workshop & program catalog and they are offering some extremely cool classes.

While I opted to stay at a hotel on the Gaitlinburg strip, Arrowmont has onsite accommodations for students that range from private room/private bath (limited availability) to dormitory style. I also opted to not change planes in Nashville to fly into the closest airport which is the McGhee-Tyson Airport and it was kind of a haul driving to Gaitlinburg from Nashville.

My only complaint about Arrowmont was their totally inflexible approach to their policies. The person I was attending the class with got a telephone call from a family member regarding a death in the family and we had to leave after attending less than one day of class. We had visited the school store to rent our tool kits about 2 hours prior to turning them back in (unused and unopened) and the school refused to refund our entire rental fee of $40.

I think that was poor customer service to the extreme. I would never have dreamed to ask for a rebate on the $800 class fee. However, considering the circumstance for our departure, the short period of time we had possession of the tools and since the tools were unused, I feel it was petty of them to enforce the 50% refund rule - especially since we were only talking about a difference of $20.

Designer Anna Sui's recent Fall 2010 show at Mercedes-Benz Fashion Week provides some great tips on planning for all fashion craft businesses. She concentrated on earthly colors such as mushroom, plum, cornflower and olive. Of particular interest to those in the jewelry-making trade, she accessorized her garments with Erickson Beamon tiled necklaces - each made from the reproduced works of Charles Rohlfs, an artist and designer during the Arts and Crafts Movement.

A lovely take on the bohemian style and a timely combination of modern fashion with handcrafted artisan style. So you can better see the artistry of the jewelry and garments, I've posted a few on their own page.

Image: Getty Images for IMG. Photographer: Frazer Harrison

Last weekend I was catching up on my reading and came across an article in the March issue of the Crafts Report about Korean craft artists who had exhibited at the Philadelphia Musuem of Art Craft Show last November. Among the pictures in the magazine were three images of very cool lamps made by Chang-Ho Jun using paper and forged iron.

I found it very interesting that the paper was saturated with herbs so that the heat from the lamp creates a therapeutic scent. I can just image having a night-light set on a timer releasing the scent of lavender essential oil. The lamps further had mystical appeal as a stylized wood bird perches from a twig attached to the lamp symbolizing the essential elements of light, water and air.

The musuem website has images of all the Korean artwork.