Dealing with Obnoxious Customers
Sunday November 4, 2007
You know the type: people who are loud, offensive and who usually do not spend one dime on your crafts. Do you ask them to
leave your booth? Do you just play it out and see what happens in the hope that they will actually turn out to be good,
paying customer? Of course, getting into the habit of asking people to leave your booth is not a good thing, but sometimes
you may have to take matters into your hands to make room for paying customers and get on with the show. How do you deal with customers who you would rather not have in your booth?
Comments
If they are not bothering other potential customers i just leave them alone. And i tend to ignore them until they go away. Once in a while they will mellow out and actually buy buy alot of items. Their bad behavior is just a defense mechanism because they have a fear in making a mistake in buying.
I once had a booth visitor pick up an item and tell me it was too expensive. “I’m sorry you can’t afford it,” I replied.
Cool! It is good answer.
I don’t like it when people congregate and are either loud to each other, on their cell phones and block people from entering my booth. I usually talk to them pleasantly and begin to explain things about my work. If they aren’t interested, they will quickly leave because I am interrupting them. If they become interested, then their loud, obnoxious behaivior usually stops.
I have people, mostly men, who just want to hang around and talk. I make record bowls, so the assume I’m an expert on music, I am not. When other customers come to my booth I will then just talk to them. One advantage of other people in the booth is it makes it lok popular and I find I sell in waves. I do better when there is more than one customer looking at a time.